Remote technical support, Tier 1 tech support and Tier 2 support from Envision's Ground Control team

Our Providence address:
999 Main Street, Suite 715
Pawtucket, RI 02860
Our Boston address:
800 South Street, Suite 300
Waltham, MA 02453

Integrated Services

Tiered Technical Support

Envision offers two levels of tiered support to meet your organizations needs including Tier 1 Technical Support to provide remote support for your end-users and also Tier 2 Technical Support, which puts Envision's best and brightest on call for you.

Tiered Technical Support

Tier 1 Technical Support

The Ground Control support team will take 100% of your end-user calls, triaging issues for your team. Issues up to the operating system are resolved and more complex issues are escalated either to Envisions Tier 2 team or back to your own team.

Tier 2 Technical Support

Envision's best and brightest are on-call for you! Tier 2 hours are placed under contract and are used as-needed to rearct to detected events in your network.

Which Tier Is Right For Me?

Whether your contract needs are for Tier 1 support, Tier 2, or a combination of them both, our team can help determine which service will be the best for your needs. Contact us so that we can learn more about your technical support requirements and allow us to show you how Envision can help meet your needs.